Delivery gone wrong: Blinkit executive allegedly threatens woman over order dispute

A Blinkit customer, Surya PM, has alleged that a delivery executive threatened her after she reported an undelivered order, raising serious concerns about customer safety and response protocols.

Customer Alleges Threatening Behavior

Surya PM, an executive at Pocket FM, shared her alarming experience on LinkedIn, stating that a Blinkit delivery executive, accompanied by another person, allegedly barged through her gate and stood outside her door, threatening her after she flagged an undelivered order. She had initially contacted Blinkit's customer support to report that her order was marked as "delivered" despite not having received it. While the issue was resolved, the subsequent alleged actions of the delivery executive left her feeling unsafe and violated.

Blinkit's Response and Criticism

Blinkit responded to Surya PM's complaint, apologizing for the inconvenience. However, she expressed disappointment with their follow-up, stating that she received no meaningful communication or resolution despite providing video evidence of the incident. This lack of adequate response has drawn criticism from other LinkedIn users, who have shared similar experiences with Blinkit's customer service.

Netizens Voice Concerns and Share Experiences

Several LinkedIn users have voiced their support for Surya PM and shared their own negative experiences with Blinkit's customer service, with one user stating that the company "hardly cares" and another noting the use of generic, templated responses. Many users urged Surya PM to file a police complaint, highlighting the severity of the alleged threat and the need for a thorough investigation.

Past Incidents and Safety Concerns

This incident is not the first time Blinkit's delivery practices have come under scrutiny. In October 2023, a Blinkit delivery executive was arrested after sexually assaulting a customer1. Other reports include allegations of aggressive behavior by delivery personnel6 and instances of customers receiving incorrect or damaged items2. These incidents raise broader questions about the safety and security measures implemented by Blinkit and other delivery services.

Call for Action and Improved Safety Measures

The incident involving Surya PM underscores the need for Blinkit and other delivery companies to prioritize customer safety and implement robust protocols for handling complaints and addressing misconduct by their employees. This includes conducting thorough background checks, providing adequate training on customer service and safety, and ensuring swift and effective responses to customer concerns.